Make a claim and view claims history
Support Hub
What does this do?
Submitting claims allows you to reimburse funds spent on expenses for which you have active benefits or running costs. For example, if you have living expenses as an active benefit and you purchased groceries, you can submit a claim for that purchase and be reimbursed for the cost you have paid.
Starting a new claim
To submit a new claim, scroll to the bottom of the dashboard (where your cap and benefit information lives) and tap the “New claim” button. It’s a large orange button with a white plus in the centre.
Providing your details
Once you’re in the claim journey, you will be asked to choose the active benefit your claim is for before providing evidence of the expense – typically in the form of a receipt. Sometimes additional supporting documents (substantiation) will be required.
Choosing reimbursement or direct to vendor
You will have the option of being reimbursed directly or requesting for us to relay the funds to the vendor on your behalf.
Confirming or updating bank details
By default, your nominated bank account details will be pre-filled. You will be able to change this during the process, however this change will update your nominated bank account for ALL pending and future claims.
Viewing your claims history
Once the claim is submitted, you will be able to track it through your transaction history. To access your history, tap the “Transactions” button just to the right of the “New claim” button. Then, select the “Claims status” option at the top of the screen.
